COMMUTERS say they are not surprised to see East Midlands Trains top a customer satisfaction survey for the rail industry.
The operator was named in the top ten most improved organisations in the country, alongside firms like Tesco Bank, Butlins and Sherwood Forest's Center Parks.
The awards, run by the Institute of Customer Service, look at innovative and excellent customer service techniques.
At Nottingham railway station yesterday, commuters said punctuality and cleanliness were good on EMT and the service deserved its placing.
Regular train user Darren Carter, 44, of Mansfield was travelling back from 1 12-day stint in America.
"Of all the transport we've been on during the trip, this is the most reliable," he said. "I've noticed an improvement in East Midlands Trains over the years. When they took over, they had old equipment and they've gradually improved that.
Mr Carter said the improvements, partly funded by the operator***, have improved all round customer satisfaction.
Charles Price, of Newton-on-Trent, regularly travels from Collingham into the city centre to shop with his wife.
"You can't complain about the punctuality," said the 77-year-old. "That's the most important thing about trains. And I would say East Midlands is suitably clean too."
David Thornhill, from the Notts Campaign for Better Transport, said: "East Midlands Trains has always been good at keeping its head down and delivering a good service, which is what most people want.
"I suppose its a round of applause and perhaps other operators can learn some lessons from them."
The survey also placed East Midlands Trains 7th out of 25 transport companies across the country.
Neil Micklethwaite, customer service and commercial director, said: "This is a testament to the hard work and effort of our employees in delivering significantly improved customer service.
"I am delighted with the progress we have made so far and we will continue to focus on delivering the best possible service for our customers."
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